We know how vital it is that your smart home system is always functioning just as it should. That’s why we offer comprehensive service agreements to give you the peace of mind you deserve.
24/7 Phone Support
Yearly System Audit
24-Hour Response
You choose what level of service you want
Premium
Price On Application
12 month min term. 24/7 support with top priority home support.
Those clients that require a more immediate, dedicated, personal service will be wanting the Premium Plan.
Our Premium Plan gives you all the benefits and peace of mind of our Standard Plan, plus added benefits. If you require a home visit then this will typically be carried out within 24hrs and you get billed hourly at preferential, discounted rates over and above those offered to Standard Plan customers and Opt-out customers with no call-out fee.
You also receive a Control4 4Sight license.
To cover the setup costs and hardware we require a 12 month minimum term, auto-renewing direct debit to be set up which you can cancel after 12 months by emailing us.
Standard
£99/month
(inc VAT) 12 month min term. Business hours remote & home support.
For those clients that are happy with our service and want to continue to receive our support and pro active thinking should opt for our Standard Plan.
Our Standard Plan gives you proactive monitoring of your network, home automation and AV system. We will proactively monitor your technology solution and oftentimes troubleshoot potential issues before they arise. On the odd occasion when something does go wrong you have a dedicated number to call, online chat, or text, where one of our team of experienced engineers are waiting to help. 75% of the time your issue can be solved it this point, however there are times when a home visit is required. If that is the case then we will book a visit to you at the next available time.
If you are on a Standard Plan then you get priority over anyone that does not have a plan and your visit will be booked in as soon as we can fit you in – usually within 5 working days.
To cover the setup costs and hardware we require a 12 month minimum term, auto-renewing direct debit to be set up which you can cancel after 12 months by emailing us.
Not every system is suitable for the Standard Plan. Please contact us for more information.
Premium
£199/month
(inc VAT) 12 month min term.
Those clients that require a little less and preferer a more hands on approach AD-HOC Plan.
For those that prefer to work on an “as required” basis, don’t worry, we are still here for you, you just may have to wait a little longer and accept that we do not answer calls outside of office hours. You will pay a bit more for site visits, but we will usually get to you within 10 days.
Features
Premium
Standard
AD-HOC
Remote support
24/7 Phone email and chat support
Typical engineer response time
15-30 mins
within 6 business hours
1-2 business days
Proactive monitoring & remote repair
Free Remote support
On-site Support
24 hrs
3-5 working days
1-2 weeks
Onsite-support hourly rate
(existing clients)
£75 (No call out fee)
£100 1st hour. £75 / hr after
£120 1st hr. £75 / hr after
Additional benefits
Annual service included
Control4 4Sight license subscription
The Detail
Remote support: There is no remote support if you opt-out of one of our service agreement plans. When you agree to a service plan we install a piece of hardware that allows us access to your system and gives us some control over items within it.
Engineer response times: These are typical response times and not guaranteed. We will ALWAYS try to get out to you as quick as we can, but have to respond to the clients who are on a higher priority service plan first. This could mean, if you opt out, that you could be waiting more than a week for us to be able to schedule a service visit to your home.
Minimum term: is 12 months. This is simply to cover the cost of setting you up on our remote service system. Payments are paid by direct debit and once the initial 12 months are complete you can cancel at any time.
